Business processes need to be optimized if they have a chance to run smoothly. Business process management coupled with digital process automation has become all the rage in today’s world, but what exactly is it? And why should businesses care about this new technology that can help automate processes or operations within your company? Let’s explore these questions and more, so stay tuned because some interesting things are coming up…
What exactly is digital process automation (DPA)?
The term digital process automation (DPA) was first used by Forrester in 2017 to describe the shift from Business Process Management to a growing need for enterprises to automate business processes as part of wider digital transformation initiatives.
Forrester Research states: “As organizations undertake digital transformation efforts, an important realization emerges: process matters. Investments in beautifully designed web and mobile experiences won’t move the needle unless application development and delivery (AD&D) professionals ensure that the processes on the back-end align to support a true end-to-end customer experience.”
Digital process automation is a powerful technology that can make your life easier and reduce costs. Think of it as a methodical superhero that comes to your aid when it comes to automating tedious, repetitive tasks, streamlining workflows, and cost reduction. Put simply, digital process automation is designed to take over many of the mundane parts of your day-to-day operations by automating tasks resulting in an improved customer experience. From managing customer tasks to customer demands to enforcing business rules to eliminating human intervention to automating payroll processes, digital process automation could be the answer.
In short, digital process automation goes beyond business process management and provides both cost savings and improved performance to help businesses operate more efficiently. Think lower costs and happier customers! So if you’re looking for ways to do more with less (without sacrificing quality or time), digital process automation may be just what you need!
Examples of how digital process automation can be used in your business
Digital process automation has revolutionized how businesses purchase goods and services. By streamlining purchase requests and approvals, digital process automation eliminates manual tracking processes and reduces the amount of paperwork typically associated with these transactions. With digital process automation, businesses can easily monitor purchase orders in real-time and instantly confirm buyers, stock availability, payment requests, invoice statuses, and even shipping notifications. It also offers automated graphic reports that help to quickly identify sales trends and opportunities for cost savings.
1) Employee Onboarding
Happy employees are more productive employees. Guiding a new employee to a proper start accelerates their success and retention with the company leading to greater productivity and success even when dealing with legacy systems.
2) Customer Approvals
Ever searched for that customer approval email and realized your production team is working on the wrong version of a customer approval? Those days of poor customer experiences could be over.
3) Product Obsolescence
Next time you have to stop selling a certain SKU, what is your plan? How do you stop all teams from selling and quoting the old SKU and rid the warehouse and online platforms of existing inventory and prep for returns while saving time?
4) Quality Inspections
Need to inspect incoming raw materials or final products before they go out the door and accommodate traceability down to the order line number?
5) Approval requests
Need something approved? Implementing digital process automation allows for various approvers based on specific conditions. We get it!
6) Customer Onboarding
Companies spend big bucks on customer acquisition and therefore the onboarding experience should minimize manual tasks and focus on a customer-centric approach.
As many companies are transitioning their operations to a completely digital platform, DPA can play an important role in modernizing business models. From reducing operating costs to improving communication across departments, digital process automation offers numerous advantages that can help any business stay ahead of competitors in the market. Its efficient purchase order creation process and intelligent approval workflow make it easy for businesses to track every purchase made – from order placement until delivery – helping keep operations running smoothly both now and into the future.
Benefits of using digital process automation (DPA)
For any customer-oriented business, customer satisfaction is a top priority. And yet, ensuring customer satisfaction isn’t always easy. That’s where digital process automation can help. By leveraging the power of data, customer process analytics allow businesses to monitor customer interactions and pinpoint areas of weakness or faulty elements in customer service processes. This means that businesses can make continuous improvements that help ensure customer satisfaction over the long term.
Moreover, customer process analytics can also provide valuable insights into customer behaviors and preferences, so businesses can adjust their marketing strategies accordingly. All in all, in an age where customer service has become more important than ever before, utilizing customer process analytics can be a great way to stay one step ahead of the competition and guarantee customer satisfaction.
Digital process automation unlocks significant potential for companies in terms of both their customer service operations and their overall competitive advantage. By leveraging its powerful features, businesses can gain valuable insights about customer behavior that will ultimately lead to improved customer satisfaction – something we all strive for! So if you haven’t taken the plunge into digital process automation yet, now might be the time to do it. After all – happy customers mean happy profits!
Get started with digital process automation (DPA) in your own business
Digital process automation in your business can be a daunting task – but it doesn’t have to be! The key to success is to start small and think big. Follow these four easy steps.
1) Begin by identifying any existing data processing processes.
Determine which areas would benefit from digital process automation – centric approach.
2) Develop a change management strategy
Introduce digital process automation policies across your organization the right way. During this process, keep an eye on change management and make sure to assign responsibility for success criteria so that all stakeholders are aware of their roles and responsibilities should an issue arise.
3) Educate and train employees
Get everyone involved with the importance of adhering to all required standards and procedures – having everyone up to speed will ensure ongoing compliance with your organization’s DPA regulations.
4) Start small, think big
Get ready to reap the rewards of improving business processes and improve your customer experience and organizational processes. Measure your success with key performance indicators and dashboards.
By following these steps, you can set yourself up for long-term success without sacrificing customer safety or confidentiality. With proper preparation, kicking off a digital process automation project in your own business need not be overwhelming or time-consuming.
Digital process automation is a tool that can be used in many different industries to automate various processes. The benefits of using digital process automation include increased efficiency and accuracy to reduce operational costs. If you are interested in implementing digital process automation in your own business, there are a few things you should keep in mind.
First, make sure you have a clear understanding of what tasks you want to automate.
Second, consider which no-code software platforms or tools will best meet your needs. And finally, partner with a reputable digital process automation software provider who can help you get started on the right foot.
Cadynce offers free assessments to help businesses find the right digital process automation software solution for their needs – sign up today and see how we can help you take your business to the next level!